This Privacy Policy explains how DynExpertUnlock ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website, mobile applications, and related services (collectively, the "Service").
By creating an account or using the Service, you confirm that you have read, understood, and agree to this Privacy Policy.
1. Who we are
The data controller responsible for your information is DynExpertUnlock.
For privacy-related inquiries you can reach us at dyncellteam@gmail.com.
2. Information we collect
We collect the following categories of information:
- Account data: email address, username, and a cryptographic hash of your password. We never store your password in plain text.
- Profile data: optional fields such as display name, contact details, preferred currency, and language.
- Service request data: information you submit when requesting a service, such as device identifiers, model information, custom fields, and any files you upload to support a request.
- Account balance and activity: history of funds added to your account and how they were used within the Service.
- Payment metadata: when you fund your account, we receive transaction identifiers, amounts, and status from the payment processor. We do not store full card numbers or banking credentials — those are handled directly by the payment processor.
- Communications: messages you send to support and any uploads (such as screenshots) you provide with them.
- Technical data: IP address, device type, operating system, app version, language, time-zone, and similar information collected automatically when you use the Service.
- Activity logs: server-side records of account activity (logins, requests, configuration changes) used for security, debugging, and audit purposes.
3. How we use your information
We process your data for the following purposes:
- To create and maintain your account and authenticate you when you sign in.
- To provide the services you request, including forwarding the necessary information to the third parties that fulfill those services.
- To process transactions made through the Service.
- To respond to support requests and communicate with you about your account.
- To detect, prevent, and investigate fraud, abuse, and security incidents.
- To comply with applicable legal obligations.
- To improve, maintain, and operate the Service.
4. How we share your information
We do not sell your personal information. We share information only with the following categories of recipients, and only to the extent necessary:
- Service-fulfillment providers: third parties that execute the services you request. We share only the information needed to fulfill the request.
- Payment processors: third parties that handle your payment when you fund your account. They receive the information needed to complete the transaction.
- Hosting and infrastructure providers: companies that host our servers, databases, and related infrastructure on our behalf.
- Authorities: when we are required to do so by law, court order, or other legal process, or to protect the rights, property, or safety of our users or others.
Third-party providers act either as our processors under appropriate confidentiality and security obligations, or as independent controllers when required by law (for example, payment processors).
5. Data retention
We keep your account data for as long as your account is active. After account deletion we delete or anonymize your personal information within a reasonable period, unless we are required to retain it longer to comply with legal, accounting, regulatory, or security obligations.
Activity logs and transaction records may be retained for as long as required by applicable accounting, tax, and audit rules.
6. Security
We protect your data using industry-standard measures, including encrypted connections (HTTPS/TLS), one-way hashed password storage, access controls, and audit logging. No system is completely secure, however, and we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately.
7. Your rights
Depending on your location, you may have the following rights:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your account and personal data.
- Object to or restrict certain processing.
- Request a portable copy of your information.
- Withdraw consent at any time, where processing is based on consent.
- Lodge a complaint with your local data-protection authority.
To exercise any of these rights, contact us at dyncellteam@gmail.com.
8. Children's privacy
The Service is not directed to children under 13 (or under 16 in the European Economic Area and the United Kingdom). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. International transfers
Your information may be processed in countries other than the one in which you live. We take appropriate steps to ensure that any international transfer is protected by adequate safeguards.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" above and, where appropriate, notify you through the Service or by email. Your continued use of the Service after the changes take effect constitutes acceptance of the updated policy.
11. Contact us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, contact us at:
- DynExpertUnlock
- dyncellteam@gmail.com